Course Description
YouLead Founder
Dale Renner
Dale is a strategy and innovation consultant with 17 years Australian and international experience working for leading organisations in a wide range of industries including health, education, energy, wine, financial services, government and the social sector. He advises senior management in social sector and not-for-profit organisations.
His passion is to drive more innovation to social problems through empowering social organisations with the latest innovation tools, capabilities and strategies.He is Director of YouLead and Iconic Consulting - with a focus on social sector organisations. Dale is a former Board member of VCOSS and Hagar Australia, and Co-Lead of Unreasonable Lab Australia. He holds degrees in Law and Economics.
Contact Instructor: LinkedIn | Email | Twitter | Website
Course curriculum
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1
Design and improve customer experience
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Improving customer service
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2
Using events for promotion
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Events - using them to engage customers face to face
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